To host the best events, it takes a great facility paired with the finest service. We hold our team to the highest standards of customer service to prioritize the experience of anyone who sets foot in our building.
Our friendly Guest Services team is always ready to assist visitors. Located throughout the lobby, they greet attendees, provide directions, answer questions and manage traffic flow. We provide a complimentary number of Guest Services staff for events.
Our Guest Services staff is the exclusive provider of hosted coat and luggage check in public spaces. Charged coat and luggage check services must be in leased spaces only.
All Guest Services team members are happy to assist individuals with sensory needs. Our venue is Sensory Inclusive™ Certified through KultureCity.
As the exclusive in-house cleaning service, our staff takes great pride in maintaining an immaculate facility from top to bottom.
We use eco-friendly cleaning products and our cleaning staff is at the heart of our award-winning recycling program. More specific information about event cleaning can be found in our Regulations.
Exhibitors can conveniently pre-order booth cleaning, or request cleaning on-site at our exhibitor services desk.
Facility Security & Public Safety
We place the highest priority on safety and security during events.
Our in-house security team is responsible for all public areas, facilitating dock entry and directing shuttle and vehicle traffic on the front drive. For leased space, we can provide a list of approved event security providers to assist you.
We’ve implemented ESCA’s Exhibition Industry Worker Identification System (WIS) badges, the industry-wide credentialing system for service contractor labor. Using WIS badges ensures safety and efficiency for our security team. Service contractor and audio visual WIS badged labor members are screened and must enter through a designated contractor entrance in the back of the facility.
Union Labor Partners
We have long-term and productive relationships with local unions through a memorandum of understanding. Your Event Manager can provide details.